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re: Complaint about "Nick" abuse, unprofessional
Treatment given to library patron.

To whom it may concern,
	I am a 51 year old business person, member of the community.
(not a student).  Today (.Saturday, prox 2:30pm), I came to campus to use
the Bio-Med library. I needed directions finding the building.
I called 626-**** and asked for directions. The individual
who answered the phone was identified as "Nick" (.by one of the
other library staff... Nick refused to give me his name on the 
phone. Here is a record of my calls...
	
	#1) Q: Can you help me find the library?
	    A: Maybe...
	    Q: (I Told him where I was... next to Moose Hall..
	    A: I dunno... maybe (more stuttering)
	    Q: OK. Is anybody else There who can help me?
	    A: No.
	    Q: How about a supervisor.

								(over)
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  A). "Ain’t got no supervisor today..."
  Q:   What’s your name?
  A:   I’m not going to tell you my name...

Call #2)Q) I’d like someone to help me, please
	A) I dunno, maybe, .. (more stuttering)
	Q) Listen, either you help me or I’m going to 
	   report the treatment you’re giving me
	A) Hey, I don’t have to take this kind of treatment 
           from you ... don’t call here again! (voice raising)
           (end phone calls)

My comment:  This person was identified by 2 other library staff
	as "Nick" (I gave them my cellphone and had them 
	call the same # ..pretending to be student _______ in the library..
	Both staff said, "Yes, that's definitely Nick... he's kind of slow"

Requests: This "Nick" is not adequately representing UM Bio-Med library
	He is rude, insulting, mentally-slow ... and needs to be replaced
	before he burns-out further patrons! Thank you for reading this.

							Respectfully,
							Jim Bardon

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